Tuesday, November 23, 2010
The Great Autumnal Simmer Down - Pt.2
Monday, November 22, 2010
The Great Autumnal Simmer Down
Thursday, November 18, 2010
Drawing Again....
Neil is drawing, which basically means I am drawing...just trading ideas.
Pulling the Plug on Cable TV - pt.1
After talking about it for months we are closing in on ending our cable subscription. For many years we were Time Warner Cable subscribers and took advantage of bundling our cable, phone and internet service. Last year we switched to AT&T UVerse (U200) service in an effort to save money and get more options for our cable box. We did save money and were generally very happy with the new options. AT&T has been great and we have had no real complaints (a minority view these days, maybe). In any event, the services were not the problem.
The problem was the price and priority we were placing on television. We like to think that we don't spend inordinate time watching TV. We limit ourselves to about 90-120 minutes and our kids to about 60-90 minutes per day. We watch about 15 channels with any regularity. The kids watch about 10. The convenience of switching on the box, even with a time-shifting DVR, is inescapable. I think the main reason for keeping it all to this point was the kids and the ease with which they could be entertained.
Entertainment costs a ton. Our current monthly bill is $160. I don't think that I need to justify my horror.
Breaking It Down
It's all bundled so it gets a little complicated, here is a more straightforward version of my normally incomprehensible billing statement.
$67/cable
$33/phone
$25/internet (18Mb connex) Normally $55 for internet (- $30 promo credit for 12 months)
$18/non-monthly charges (taxes and fees)
$17/additional charges (wtf?)
Another way of looking at it:
$160/month
$5/day
$1,920.00/year 2010
$2,280.00/year 2011 In 2011, we lose the $30/mo. Internet promo credit
Our Goals
For us, that is way too much to be spending on a system that offers us too few price points on content packages: We have 200 channels of which we watch 15 to 30. Spendy overkill for the convenience of a cable box and DVR. That's gotta go. Savings ~$804/year
Historically, we kept a "land line" for Susan's benefit, but I think we have turned the corner on that one with a new iPhone 3GS for her. So, the AT&T Phone is going as well. Savings ~$396/year
Reducing the Internet portion is a non-starter: we have an internet business, we play games, we surf all the time and have a computer in every room. 12-18Mb is probably just fine for our media needs, but we might need to move to a 24-30Mb connex in the future. Savings ~$0/year
So...cable pricing sucks and the content packages are overdelivered with stuff that we will never watch. The "land line" is really just a voip phone that is delivered over the internet connection anyway. What are we planning to do?
- Replace Cable with internet delivered content: Netflix, Hulu, PlayOn and content websites.
- Reduce our monthly AT&T bill to $55/mo. + charges for internet
- Replace AT&T land line with a pair of smart phones that offer better service and the ability to access the content on Netflix, Hulu, etc.
- Add a new iPhone (~$99 one-time) and data plan ($20/mo.)
Monday, April 5, 2010
The Road to a New Web Site. pt 1
When we were first brought in to redevelop the TMJ Association website we felt pretty confident: We had just finished a similar project for another not-for-profit organization that used the same underlying software and practices. Each organization had similar challenges and goals, despite having different audiences.
After meeting Terrie and Deanne we realized that they are the heart and soul of the TMJ Association. No one knows more about the daily trials of TMJ Disorder sufferers, or what it takes to keep a not-for-profit organization running with a full-time staff of two. That's right, these two extraordinary women are it, the entire full time operation! I wish I had their energy and dedication.
WHY A NEW SITE?
The TMJ Association had been noticing for some time that new membership was not keeping pace with previous years. The amount of traffic on their site was falling off and they were not sure what to do about it. Just adding more content to their current site was not working and with only two people full time it was difficult to understand how they could really do more.
We decided together that the overriding goals for the new site were:
- To present the most valuable information so it's easy to find
- Tie the site together with a better structure to make prominent information stand out.
- Provide hooks to social media to broaden the exposure to a wider audience.
WHAT STAYS AND WHAT GOES
The first challenge: look at current site content and winnow it down to the essential elements. The previous site, www.tmj.org, was stuffed full of information, some of it timely and some that was archival material. Adding to the problem was most of the content was sort of floating around on the site at the same level. There was nothing really calling attention to the more relevant information (diagnosis, treatment, things to say to your dentist).
We knew that this was the information that most new audience members wanted before delving deeper. Terrie and Deanne both know how important it is for TMJ disorder sufferers to get good information quickly. We decided that converting every scrap of information from the old site was not practical, we needed to make decisions about what to keep and what to leave on the previous site.
Initially, we considered shutting down the old site but this presented two major problems:
- We already had Google recognition on www.tmj.org and many users that were happy with its layout and presentation.
- A lot of the information at www.tmj.org was not useful on the new site, but not ready to be scrapped.
Well, we left www.tmj.org alone...for the most part. Once we had a design (more on this later), we made the previous site look a bit updated with new graphics and logos and we renamed it as the TMJ Archive, but left it running at www.tmj.org.
Over time we hope that users will see the previous site as the "library" of the TMJ Association, a place to go when you need older documents, etc. Hopefully, the new site will be akin to a "coffee shop" where our audience can get up-to-date, portable information and social media links. Even after we decided what content needed to be moved we needed to look at that content carefully.
MAKE IT STAND OUT
To be certain we were serving our potential new audience we reviewed and edited the content for online presentation. We created more prominent headlines to make content easier to identify. We offered multiple ways to find information, such as a search box, a couple of different menus, blogs, etc. We simplified the content into three main areas:
- Living with TMJD's - Essential real world information about dealing with disorders
- The TMJ Community - Links and resources that unify our audience and provide them with updates.
- The Science of TMJ - Keeping our audience informed about research and good practices.
Nothing radical here, just streamlined to be presented for scanning rather than in-depth reading. Shortened some articles, made lists of others, etc. always with an eye to keeping the information succinct, on target and easily accessible.
NEXT TIME : Design Decisions.